Voice and multichannel services and solutions
for the optimization and personalization
of enterprise communications
conversational.
is
The future of business
Voice and multichannel services
and solutions
for the optimization
and personalization of enterprise
communications
conversational.
The future
of business is
We are in the era of CX
The relationship with the public is the strategic field on which the success of any business is played out.
All users are customers, the customer is at the centre and all customers have a common trait: they expect immediately effective, intuitive and effortless service experiences.
We are in the age of Voice
Virtual assistants, smart speakers, wearables and IoT: users have become accustomed to obtaining information and completing everyday tasks with a simple voice or written command.
And now they expect to be able to do this anytime, anywhere.
We drive companies through
the new digitalisation frontline:
it is the Voice Transformation.
'Conversational' interaction becomes the cornerstone of a new relational paradigm with the public.
For those who deliver products and services, there is a need to understand how to express themselves through conversations and how to take advantage of the enormous potential that conversational technologies offer.
This is a challenge that should not be faced alone.
In order to make the most of the design of effective interactions, it is necessary to rely on those with advanced and specific skills and the ability to manage complex voice technology integration projects.
We call it conversational intelligence
It is the ability to design and implement targeted and customised solutions by mixing guided and conversational strategies with perfect balance according to dialogue optimisation criteria.
To always offer the greatest optimisation of systems and the best user experience.
A single suite of solutions and services
to make companies speak the language of the future.
1
Conversational Assistants
Design and implementation of network and enterprise solutions.
2
Professional Services
for qualitative and quantitative verification of CX and digital touchpoints set up by the company.
3
Professional Services
for the integration of conversational AI, Speech Suites and Machine Learning technologies.
4
Audio Messaging
Production of professional multilingual and customised audio messaging for switchboards, IVR services, CC and answering machines, also with music remix.
5
BI & Process Automation
Solutions for process automation, correlation and data analysis.
A single suite of solutions and services
to make companies speak the language of the future.
Conversational Assistants
Voice and multi-channel solutions for automating, optimising and customising corporate communications.
CX Assessment
Professional services for qualitative and quantitative verification of CX and digital touchpoints set up by the company.
CX Innovation
Professional services for designing effective interactions and managing complex projects integrating the most innovative voice technologies.
All the benefits
Customer Satisfaction
Build user loyalty by offering an ideal experience: guided, personalised, effective and fast.
Loyalisation
Continuous Customer Care
Effectiveness
Customization
Engagement
Speed
CRM Optimization
Improve and simplify CRM management to reduce costs and optimise resources.
Automation
Human Optimization
Channel Optimization
Omni-channel
Marketing & Communication
Offering users, institutions and partners an innovative and 'up-to-date' image.
Brand image
Lead generation
Users profiling
Sales conversion
Pushing/Up & Cross Selling
Constant Innovation
Designing, launching, testing and hosting novel and innovative service formulas.
New services
New opportunities
Networking
