AlliumTech - Fare innovazione con la voce

Voice and multichannel services and solutions
for the optimization and personalization
of enterprise communications

conversational.

is

the future of business

Learn more about VoxApp services and solutions
AlliumTech - Fare innovazione con la voce

Voice and multichannel services and solutions
for the optimization and personalization
of enterprise communications

conversational.

The future
of business is

We are in the era of CX

The relationship with the public is the strategic field on which the success of any business is played out.

All users are customers, the customer is at the centre and all customers have a common trait: they expect immediately effective, intuitive and effortless service experiences.

We are in the age of Voice

Virtual assistants, smart speakers, wearables and IoT: users have become accustomed to obtaining information and completing everyday tasks with a simple voice or written command.

And now they expect to be able to do this anytime, anywhere.

We drive companies through
the new digitalisation frontline:
it is the Voice Transformation.

'Conversational' interaction becomes the cornerstone of a new relational paradigm with the public.

For those who deliver products and services, there is a need to understand how to express themselves through conversations and how to take advantage of the enormous potential that conversational technologies offer.

This is a challenge that should not be faced alone.

In order to make the most of the design of effective interactions, it is necessary to rely on those with advanced and specific skills and the ability to manage complex voice technology integration projects.

We call it conversational intelligence

It is the ability to design and implement targeted and customised solutions by mixing guided and conversational strategies with perfect balance according to dialogue optimisation criteria.

To always offer the greatest optimisation of systems and the best user experience.

A single suite of solutions and services
to make companies speak the language of the future.

1

Conversational Assistants

Design and implementation of network and enterprise solutions.

2

Professional Services

for qualitative and quantitative verification of CX and digital touchpoints set up by the company.

3

Professional Services

for the integration of conversational AI, Speech Suites and Machine Learning technologies.

4

Audio Messaging

Production of professional multilingual and customised audio messaging for switchboards, IVR services, CC and answering machines, also with music remix.

5

BI & Process Automation

Solutions for process automation, correlation and data analysis.

A single suite of solutions and services
to make companies speak the language of the future.

Conversational Assistants

Voice and multi-channel solutions for automating, optimising and customising corporate communications.

CX Assessment

Professional services for qualitative and quantitative verification of CX and digital touchpoints set up by the company.

CX Innovation

Professional services for designing effective interactions and managing complex projects integrating the most innovative voice technologies.

BI & Process Automation

Multi-channel solutions and professional services for the analytical governance of data generated by voice interaction systems and beyond.

All the benefits

Loyalisation

Build user loyalty by offering an ideal experience: guided, personalised, effective and fast.

Continuous Customer Care

Never leave the user alone with his doubts and problems and accompany him through simple and consistent pre and after-sales information and support processes.

Effectiveness

Offer a service that is always effective and always leads to a solution to the user's problem.

Customisation

Offer the customer a customised shopping and browsing experience and establish a direct and personal dialogue.

Engagement

Increase user engagement, involvement and relationship with your company or facility in general.

Speed

Responding to requests for information in real time, to ensure that users can find the answers they are looking for as quickly as possible.

Costs and resources

Improve and simplify CRM management to reduce costs and optimise resources.

Automation

Automate mechanical and repetitive operations and flows to free up human resources.

Human Optimisation

Optimising the activity of the human operator, who can concentrate on solving more complex problems and on more valuable objectives.

Channel Optimisation

Rationalise contact points and make existing channels more efficient.

Omni-channel

Integrating new channels to shape a coherent architecture and processes based on a single, centralised information base.

Brand Image

Offering users, institutions and partners an innovative and 'up-to-date' image.

Lead Generation

Broaden your audience, expand the catchment area of your services and spread interest in your products.

User profiling

Monitor users' behaviour (browsing data) and expectations (surveys) to get to know them better and process the data obtained to increase productivity and refine the service.

Sales Conversion

Systematically encouraging the conversion of interest from potential customers into actual purchases.

Pushing/Up & Cross-Selling

Propose products, services and content - offers, promotions, news, opportunities, initiatives, events -, suggest related or based on user profiling.

New services

Designing, launching, testing and hosting novel and innovative service formulas.

New opportunities

Opening up new opportunities for profit and growth for yourself and your partners.

Networking

Cultivating relational networks by facilitating collaboration, communication, exchange, information and relationships.

Customer Satisfaction

Build user loyalty by offering an ideal experience: guided, personalised, effective and fast.

Loyalisation
Continuous Customer Care
Effectiveness
Customization
Engagement
Speed

CRM Optimization

Improve and simplify CRM management to reduce costs and optimise resources.

Automation
Human Optimization
Channel Optimization
Omni-channel

Marketing & Communication

Offering users, institutions and partners an innovative and 'up-to-date' image.

Brand image
Lead generation
Users profiling
Sales conversion
Pushing/Up & Cross Selling

Constant Innovation

Designing, launching, testing and hosting novel and innovative service formulas.

New services
New opportunities
Networking

Our offer is based on market use cases.
Contact us to discuss how we can solve yours!

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