Communication systems are a key element for the success of modern companies. However, the need to deal with widespread problems and complex situations, often with significant optimisation and customisation requirements, has a strong impact on business efficiency and costs.
Filter and dynamically distribute incoming traffic according to flexible and configurable rules.
Manage massive outbound and inbound events and initiatives that exceed the traffic capacity of communication systems.
Ensuring continuity in the event of reorganisation or maintenance of systems, emergencies and temporary unavailability.
Ensuring the availability of a version of CRM systems under any circumstances, even a reduced version based on Conversational AI.
Security and protection
Protect company numbers from spamming attempts and disruptive traffic to maintain quality of service.
Reduce the number of internal and customer contacts lost due to abandonment, unavailability of services or absence.
Automating repetitive tasks to free up human resources to be devoted to solving more complex and more valuable problems.
Responding effectively to regulatory requirements - such as the Mifid II directive - and the protection of user privacy.