The most flexible and effective solution
for managing business traffic
optimisation and distribution issues.

Smart Call Manager

The most flexible and effective solution
for managing business traffic
optimisation and distribution issues.

Smart Call Manager

Smart
Call Manager

The most flexible and effective
solution for managing business traffic
optimisation and distribution issues.

The solution

Smart Call Manager is a network solution from the VoxApp suite offering dynamic filtering and distribution of incoming traffic, according to flexible and configurable rules that allow call handling to be optimised to meet organisational needs or special contingencies.

The solution also makes it possible to set up a backup version of the corporate IVR, even a reduced one based on Conversational AI, in order to guarantee service availability, minimise the number of lost contacts and absorb abnormal or excess traffic peaks.

Dynamic inbound distribution

It dynamically filters and distributes incoming traffic, according to flexible and configurable rules that optimise call handling.

IVR network backup

It ensures the availability of a version of the IVR, possibly reduced and based on Conversational AI, and handles abnormal or excess traffic.

Massive Performance

It handles massive outbound and inbound events and initiatives characterised by a traffic profile exceeding the maximum capacity of the systems.

Business cases

Temporary unavailability

Dynamically re-route calls to other destinations in the event of unavailability or exceeding of traffic thresholds.

Smart working and flexibility

Distribute and treat traffic differentially according to the time of day.

Foreign language services

Distribute and treat traffic differentially according to origin and destination.

Service replacement

Set up a caring service for failure of a different channel, such as the internet banking of a banking institution.

Special Events

Set up a special service, e.g. a ticket office, for a concert, a theatre performance, a sports event.

Data collection

Managing a massive campaign to collect personal data processing authorisation from customers.

Survey and voting

Planning a massive polling or voting campaign to gather user opinion on a major product launch.

Alerting

Organise an alerting campaign to customers about a change in the conditions of a service or a policy expiry.

Our offer is based on market use cases.
Contact us to discuss how we can solve yours!

Contacts

The most flexible and effective solution for managing business traffic optimisation and distribution issues.

The most flexible and effective solution for managing business traffic optimisation and distribution issues.

The most flexible and effective solution for managing business traffic optimisation and distribution issues.

The solution

Dynamic inbound distribution

IVR network backup

Massive Performance

Business cases

Temporary unavailability

Smart working and flexibility

Foreign language services

Service replacement

Special Events

Data collection

Survey and voting

Alerting

Our offer is based on market use cases. Contact us to discuss how we can solve yours!

Vuoi saperne di più suSmart Call Manager?

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The most flexible and effective solution
for managing business traffic
optimisation and distribution issues.

The most flexible and effective solution
for managing business traffic
optimisation and distribution issues.

The most flexible and effective
solution for managing business traffic
optimisation and distribution issues.

Our offer is based on market use cases.
Contact us to discuss how we can solve yours!

Vuoi saperne di più su
Smart Call Manager?

Vuoi saperne di più su
Smart Disaster Recovery?

Vuoi saperne di più su
Smart Voice Captcha?