Voice and multi-channel solutions, integrated at the edge or in the network, modular and composable with each other, represent the complete answer for managing automation, optimisation and customisation scenarios and issues in corporate communication systems.
Professional services for qualitative and quantitative verification of CX and digital touchpoints set up by the company.
Our experts apply to each case a rigorous methodology, consolidated over time and based on an objective and subjective assessment of specific criteria, with the aim of providing proposals for improvement and optimisation of the Customer Experience.
Professional services for customisation and design of effective interactions and the most advanced skills for the management of complex voice technology integration projects in the business strategies of large companies.
Conversational AI, Speech Technologies and Machine Learning, professional production of audio messaging and integration with human operators.
Multi-channel solutions and professional services for the analytical governance of data generated by voice interaction systems and beyond.
Data that is always available within a telecommunications system and that, when properly extracted and organised, allows trends to be tracked, specific events to be highlighted over time, analysed to understand the reasons for them and to modify future trends based on objective criteria.
Fully managed delivery, in the cloud and on third party platforms, of customised CX and TLC projects, with high reliability and performance requirements.
An intermediation offer capable of bridging the technological and process gap that separates operators and resellers in the voice market from a wide range of small, medium and large companies, with certified attestation, control and delivery services of numbering, SIP Trunk and routing and filtering of traffic between locations.
