After decades in which the Digital Transformation seemed to have shifted the focus of corporate communication into the territory of first the Web and then mobile apps, the new paradigms of Conversational AI, as well as the unchanged tendency of consumers to prefer telephone support, have returned voice to its central role.

Voice is thus reaffirmed as the most powerful tool for optimizing the customer experience, the most immediate and effective means of communication for synthesizing and enhancing business content and solutions, the axis of brand communication within any multichannel strategy.

The era of the Voice Revolution opens.